RETURN/EXCHANGE POLICY

Return Policy

Thanks for shopping at industrial.com.

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Once the item is received at our center, it takes 3-5 business days for the refund to be processed and 5-7 business days for the refund amount to show up in your account.

MEF will issue you a full refund or store credit for the product, provided that it is returned to us new condition in its original packaging. We'll also pay the return shipping costs if the result is of our error. If the reason for return isn't a result of our error, the cost of return shipping (AED 25) will be deducted from your refund.
 

Refunds

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.

If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. You will receive the credit within a certain amount of days,

depending on your card issuer's policies.

 

Contact Us

If you have any questions on how to return your item to us, contact us.

 

How To Return Your Item

To return the item you purchased, please mail it to:

Building No. 7, Street 4,

Al Quoz Industrial Area 3, P.O.Box.19227, Dubai, UAE

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.

Shipping charges for all returns must be prepaid and insured by you.

You are responsible for any loss or damage to hardware during shipment.

We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 
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